Audit log

The audit log is the complete, clean record of who did what, and when — across an assignment or your whole org. For insurance loss documentation, this is the chain-of-custody backbone.

What's recorded

Every meaningful action is an entry: assignments created and status-changed; invitations sent, accepted, revoked; rooms, groups, and people changed; media captured and uploaded; profiles published; webhook activity. Each entry captures:

• Who — the user (or "system") that acted.
• What — the action and the thing it affected.
• When — a precise timestamp.
• Where from — mobile app, web console, webhook, or system.

View and filter

• Per assignment — open the assignment → Audit for everything on that claim.
• Org-wide — open the org → Audit for a cross-team view.

Filter by actor, action type, or date range to answer questions like "who captured the items in the garage, and when did they sync?"

NOTE

Audit entries are append-only — they're never edited or deleted. That immutability is what makes them trustworthy as evidence.

Using it well

• Disputes — reconstruct exactly how and when evidence was gathered.
• Quality — confirm required documentation happened on schedule.
• Operations — see throughput and spot stalled assignments.

TIP

The same events that fill the audit log can be streamed to your systems with webhooks — audit for the record, webhooks for real-time reactions.