FAQ & troubleshooting

Quick answers to the things people ask most.

Signing in

I didn't get my code. Wait a minute, then tap Resend. For email, check spam; for SMS, confirm you have signal. Make sure you entered the same email/phone you were invited with.

"We don't recognize this." You're likely using a different identifier than the one you were invited with. Try the other (email vs phone), or ask your admin to re-invite you.

I don't see my assignment. Pull to refresh. Confirm you're in the right organization and signed in with the invited identifier. If it was an invitation, it may have expired — ask for a new one.

Capturing

Can I capture with no signal? Yes — always. Everything saves to your device first and uploads later. See Working offline & sync.

A photo is blurry or dark. Re-shoot it on the spot from the item's menu. It's far cheaper than a return trip. See Bulletproof documentation.

The camera won't open. Grant camera (and microphone for video/audio) permission in your phone's Settings, then reopen the app. See Install the app.

My GPS/timestamp/watermark isn't showing. Those are controlled by your admin per team/assignment. If they're off, that's intentional. GPS also needs location permission on your device.

Sync & storage

How do I know everything uploaded? Open the sync screen (or the assignment's sync indicator) and look for **all

Synced**. See Media sync states.

An item says "Needs attention." An upload attempt failed, usually a network blip. Tap Retry or get on Wi-Fi; the app retries automatically. Your file is safe on the device meanwhile.

The app is using a lot of storage. That's the full-resolution originals waiting to upload. They free automatically once Synced. Get on Wi-Fi to let uploads catch up on big jobs.

I'm getting a new phone. Make sure your current phone shows all Synced first. Synced items reappear when you sign in on the new device; pending items live only on the old one.

Access & roles

A button is missing or greyed out. Your role may not permit that action — for example, observers can view but not edit. See Roles & permissions.

How do I add a teammate? Admins invite collaborators/observers to an assignment, or members to a team. See Inviting people & roles.

Still stuck?

Contact your team admin or your organization's Contents Capture support channel. When reporting an issue, note your assignment name, the device, and whether you were online or offline — it speeds up the fix.