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Media sync states
Every captured photo, video, or audio clip moves through a sequence of states from the moment you capture it to the moment it's safely in the cloud. The sync screen shows these so you always know what's safe.
The states
| State | Icon | Meaning | Is it safe? |
|---|---|---|---|
| Saved | Written to your device the instant you captured. | Yes — on your device. | |
| Prepared | A lightweight preview was made; original preserved. | Yes — on your device. | |
| Pending | Queued, waiting for a connection to upload. | Yes — on your device. | |
| Uploading | ⟳ | Transferring to the cloud now. | Yes — uploading. |
| Synced | Confirmed in the cloud and verified intact. | Yes — in the cloud. | |
| Needs attention | An upload attempt failed (usually network). | Yes — on your device; retrying. |
How to read it
- Anything Saved, Prepared, Pending, or Uploading is safe on your device — but the device holds the only copy until it reaches Synced.
- Synced is the finish line: the file is durably in the cloud and the app may free local space.
- Needs attention isn't data loss — the file is still on your device. Tap Retry or get on Wi-Fi; the app also retries automatically with backoff.
IMPORTANT
Before leaving a job or handing off a phone, confirm the assignment shows all Synced. Pending items live only on that device until they upload.
Submitted media (the lock badge)
Separate from the sync states: once media is part of a submission, its tile shows a small lock badge and the item becomes read-only — no deleting, editing, or regrouping. Only fully Synced media can be submitted, so a locked item is always safe in the cloud.
Originals vs. previews
Two versions of each capture exist:
- Original — the full-resolution master, always preserved and uploaded for the final report.
- Preview (proxy) — a lightweight copy for fast scrolling and review on the phone, kept gentle on storage and battery.
You never choose between them — the app keeps the original at full quality automatically.
NOTE
Each file is checksummed end to end. The cloud verifies the bytes arrived intact before marking an item Synced, so a corrupted upload can never silently replace your evidence.